Skip to primary navigation Skip to content Skip to footer

Las Vegas Sup Kayak Club Las Vegas Sup Kayak Club

TERMS & CONDITIONS & PRIVACY POLICY

PRIVACY POLICY

At LV Canoe Kayak Club, we value your privacy and are dedicated to protecting the personal information you share with us online. This policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Please note: This policy applies only to websites and services operated by LV Canoe Kayak Club and its subsidiaries. It does not cover third-party websites that may be linked to or from our platform.

________________________________________

1. Information We Collect

We collect information in two ways: directly from you and automatically through your interactions with our website. When you register or sign up for our services, you may provide your name, email address, phone number, and other optional profile details. Additionally, as you browse the site, we automatically collect data such as your IP address, browser type, pages you view, your actions (like clicks), and the referring website. This helps us improve the site’s functionality and user experience.

________________________________________

2. How We Use Your Information

The information we gather allows us to provide access to our services, personalize your experience, and manage your account. If you’ve chosen to receive updates from us, we may send you newsletters, promotions, or other marketing materials. You’re always free to opt out of marketing communications using the unsubscribe link in our emails or by contacting us directly.

________________________________________

3. Cookies and Tracking Technologies

We use cookies and similar technologies to recognize returning visitors, analyze usage patterns, store your preferences, and measure the performance of our content and advertising. You can manage your cookie settings through your browser. Disabling cookies may affect how some features work. Additionally, we may use transparent images (clear GIFs) to track anonymous web activity and better understand how users engage with our site.

________________________________________

4. Sharing Your Information

Your personal information is never sold. We may share it with trusted service providers who help us operate our website and services—such as hosting providers, customer support, or email platforms. When you participate in joint services with a partner organization, we’ll inform you if data sharing occurs. We may also disclose information if legally required or in the event of a business restructuring or merger, in which case you’ll be notified.

________________________________________

5. Your Privacy Choices

You have control over your personal data. You can request to view, correct, or delete your information at any time. You can also opt out of promotional communications. To make any of these requests, simply email us at [email protected].

________________________________________

6. How We Protect Your Data

We use recognized industry security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, as with all online communications, absolute security cannot be guaranteed.

________________________________________

7. Third-Party Links

Our website may contain links to other websites that are not under our control. We are not responsible for their privacy practices or content and recommend reviewing their policies before sharing your personal data.

________________________________________

8. Updates to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page, with the updated date clearly shown. Significant updates will be communicated via email or prominently on our website.

________________________________________

Contact Us

If you have any questions or concerns about our Privacy Policy, feel free to get in touch: Email: [email protected]

Phone: (702) 818-0808

TERMS & CONDITIONS

Booking Policy

We accept American Express, MasterCard, Visa, Venmo, Zelle and PayPal.

To reserve a tour, please book through our website or contact our office directly. Once your reservation is confirmed, payment will be processed and you’ll receive a confirmation message with full details.

Tour Policy

At LV Canoe Kayak Club your safety is our top priority. We reserve the right to cancel any tour due to unsafe conditions. If this happens, we will offer you the option to reschedule or receive a full refund.

Please note:

• We are not responsible for natural elements such as wind, rain, waves, extreme heat, or other unforeseen circumstances beyond our control.

• While we strive to deliver the tour as described, we may adjust routes, locations, or start times to protect the safety of our guests and guides.

• Our guides may also modify the tour route during the outing if they determine a change is necessary for safety reasons.

Before joining the tour, all participants are required to sign a Liability Waiver. It’s your responsibility to let us know about any medical conditions, injuries, allergies, or physical limitations that may impact your safety or the experience of others.

Emerald Cave Kayak Tour – Cancellation Policy

• There are no refunds, if you cancel within 24 hours of your scheduled tour.

• If you need to reschedule, please do so as soon as possible to do our best to get you a spot on another day.

• Las Vegas SUP Kayak Club reserve the right to cancel tours if we think it’s necessary. This all depends on weather conditions or different situations that may arise. If we cancel, we will offer refund, credit or rescheduling, depending on the circumstances.

• We don’t cancel due to rain, heat or cold weather.

•  There are no refunds If you cancel within 48 hours of your scheduled tour.

•  If you need to reschedule, you will have to repurchase launch permit.

•  We can not reschedule within 48 hours to your tour.

•  Las Vegas SUP Kayak Club reserve the right to cancel tours if we think it’s necessary. This all depends on weather conditions or different situations that may arise.  If we cancel we will offer refund, credit or rescheduling, depends on the circumstances.

•  We don’t cancel due to rain, heat or cold weather.

Moonlight Paddle Kayak Tour – Cancellation Policy

• There are no refunds If you cancel within 24 hours of your scheduled tour

• If you need to reschedule, please do so as soon as possible to do our best to get you a spot on another day.

• Las Vegas SUP Kayak Club reserve the right to cancel tours if we think it’s necessary. This all depends on weather conditions or different situations that may arise. If we cancel, we will offer refund, credit or rescheduling, depending on the circumstances.

• We don’t cancel due to rain, heat or cold weather.

Hoover Dam Kayak Tour – Cancellation Policy

• Once we purchase the launch permits for you and your group, they are non-refundable or non-transferable to meet NPS policy.

• There are no refunds If you cancel within 48 hours of your scheduled tour.

• If you need to reschedule, you will have to purchase a launch permit.

• We cannot reschedule within 48 hours to your tour

• Las Vegas SUP Kayak Club reserve the right to cancel tours if we think it’s necessary. This all depends on weather conditions or different situations that may arise. If we cancel, we will offer refund, credit or rescheduling, depends on the circumstances.

• We don’t cancel due to rain, heat or cold weather.

Self-Guided Tours Policy

•  Life vests are mandatory to always wear while you are on the river.

• There is no cell phone signal in the Black Canyon, therefore there is no way to call an emergency rescue service! We recommend having a watch, not only a cell phone to keep track of time.

• If you get tired and can’t continue to paddle, you should wait for a pass by boat and wave it down or spend the night by the river.

• Never try to hike out from the canyon.

• There are no refunds If you cancel within 24 hours of your scheduled tour.

** Please be aware **

You must return all the equipment by 2:30pm Las Vegas local time. A $50 per equipment fee will be applicable if your kayak rentals are not returned to us at Willow Beach pick-up location by the specified time.

Damages Policy

• All participants are responsible for the equipment they use! They should return them as they receive them. Don’t drag equipment, don’t let them float away, make sure everything is either tied to a solid point on shore or is far enough from water level! Upon your arrival to Willow Beach, we will check all equipment for any damages and you will be charged accordingly if we see any. Please be careful of any floating obstacles, rocks and reefs.

• Do not feed or approach wildlife.