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Policies

Self Guided Tours Policy

 

•   Life vests are mandatory to wear at all times while you are on the river!

 

•  There is no cell phone signal in the Black Canyon, therefore there is no way to call emergency rescue service! We recommend to have a watch, not only a cell phone to keep track of time!

 

•  If you get tired and can’t continue to paddle, you should wait for a pass by boat and wave it down or spend the night by the river!

 

•  Never try to hike out from the canyon!

 

•  If you are late to the meeting time at Willow Beach, AZ, we will have to leave with the other customers to bring them back to their hotels. If this happens you will be charged $150 because we will have to do an extra round trip to pick you up and all the equipments! This may take a few hours, depends on traffic. Please be on time!

Cancellation Policy

 

•  Once we purchase the launch permits for you and your group, they are non-refundable or non-transferable to meet NPS policy!

 

•  If you cancel within 48hours prior to your tour, there will be no refund at all!

 

•  If you cancel within 2-7 days prior to your tour, you will get 25% refund.

 

•  If you cancel any time before 7 days prior to your tour, you will get 100% refund minus launch permit price and $20 administration fee.

 

•  If you need to reschedule, you will have to repurchase launch permits!

 

•  We can not reschedule within 48 hours to your tour!

 

•  Las Vegas SUP Kayak Club reserve the right to cancel tours if we think it’s necessary, depends on weather conditions or different situations! If we cancel, we will offer refund, credit or rescheduling, depends on the circumstances!

 

•  We don’t cancel due to rain!

Damages Policy

 

•  All participants are responsible for the equipment they use! They should return them as they received them. Don’t drag equipments, don’t let them float away, make sure everything is either tied to a solid point on shore or is far enough from water level! Upon your arrival to Willow Beach, we will check all equipments for any damages and you will be charged accordingly if we see any. Please be careful for any floating obstacles, rocks, reefs!

 

•  Do not feed or approach wild life!

Emerald Cave Kayak Tour - Cancellation Policy

 

•  If you cancel within 24 hours prior to your tour, there will be no refund at all!

 

•  If you cancel within 2-7 days prior to your tour, you will get 50% refund.

 

•  If you cancel any time before 7 days prior to your tour, you will get 100% refund.

 

•  If you need to reschedule, please do so as soon as possible to do our best to get you a spot on another day.

 

•  Las Vegas SUP Kayak Club reserve the right to cancel tours if we think it’s necessary, depends on weather conditions or different situations! If we cancel we will offer refund, credit or rescheduling, depends on the circumstances!

 

•  We don’t cancel due to rain!

Hoover Dam Kayak Tour - Cancellation Policy

 

•  Once we purchase the launch permits for you and your group, they are non-refundable or non-transferable to meet NPS policy!

 

•  If you cancel within 48hours prior to your tour, there will be no refund at all!

 

•  If you cancel within 2-7 days prior to your tour, you will get 50% refund.

 

•  If you cancel any time before 7 days prior to your tour, you will get 100% refund minus launch permit price and $10 administration fee.

 

•  If you need to reschedule, you will have to repurchase launch permit!

 

•  We can not reschedule within 48 hours to your tour!

 

•  Las Vegas SUP Kayak Club reserve the right to cancel tours if we think it’s necessary, depends on weather conditions or different situations! If we cancel we will offer refund, credit or rescheduling, depends on the circumstances!

 

•  We don’t cancel due to rain!